Enterprise customer billed $47K for stolen Mustang


Spending a weekend cruising in a Ford Mustang convertible rental car sounds like a nice way to enjoy a weekend, but for one Nova Scotia woman, her two-day rental is turning into one big financial nightmare.

In early October, Kristen Cockerill treated herself and her partner to a Mustang convertible for a day trip to the South Shore.

At the end of the two-day rental, Cockerill returned the car Sunday to the Enterprise rental lot on Portland Street in Dartmouth, Nova Scotia. Since most Enterprise locations in the Halifax area are closed on Sundays, Cockerill  left the key in a secure drop box as instructed by the rental company.

The next day Enterprise called Cockerill saying they had the keys, but no car.

“I was pretty panicked, wondering where this car went, and actually went in to the shop that evening after work just to speak to the person and kind of find out what’s happening here,” she said.

A Police investigation shortly after determined that the vehicle was stolen, but now, two months later, Cockerill received a bill from Enterprise for the full replacement of the car totaling $47,271. According to the fine print in the rental agreement,  the renter is responsible for cars dropped off after hours and states “vehicles returned after hours are the responsibility of the renter until inspected on the next business day.”

Cockerill’s insurer said the car wasn’t in her control, so it shouldn’t be her problem.

Enterprise, however, said that if her insurance doesn’t cover it, they’ll bill the $47,000 to the credit card she used to rent the Mustang.

News Source: CBC NEWS
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